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Popular Articles
Getting Started with SplintAI
Setting Up AI Margin Discovery Alerts
Integrating with ERP Systems
Understanding OEE Calculations
Troubleshooting Data Source Connections
Can't Find What You Need?
Our support team is here to help. Average response time is under 4 hours for priority support customers.
Frequently Asked Questions
Quick answers to common questions
How do I connect my first data source?
Navigate to Settings > Integrations, click 'Add Source', and follow the guided setup wizard. You'll choose direct database, managed connector (Fivetran), or file-based ingestion based on your system.
What systems are compatible with SplintAI?
SplintAI's AI semantic model integrates with any combination of ERPs (SAP, Oracle NetSuite, Microsoft Dynamics, JustFoodERP, ProducePro, Aptean, Plex, Infor M3), HRIS (Workday, ADP, Paylocity, UKG, Kronos), MES (Redzone, Parsable, Rockwell, Ignition), and data infrastructure (Fivetran, Airbyte, Snowflake, Databricks). See our integrations page for the full list.
How long does implementation take?
Most customers are up and running within 2-4 weeks. Simple deployments can be completed in days, while enterprise-wide rollouts may take 6-8 weeks.
Support Plans
Choose the level of support that fits your needs
Standard
Included with all plans
- Email support (24-48h response)
- Access to documentation
- Community forum
- Monthly webinars
Priority
Growth & Enterprise
- Priority email (4h response)
- Phone support
- Dedicated success manager
- Quarterly business reviews
Enterprise
Enterprise tier only
- Business-hours phone support
- Priority response SLA
- On-site training available
- Custom integration support
All Systems Operational
Live status and incident reports available on request
Need Immediate Assistance?
Our support team is standing by to help you succeed with SplintAI